At Dongguan Precision Test Equipment Co., Ltd., our commitment extends beyond providing top-quality vibration test equipment. We are dedicated to ensuring our customers experience the highest level of satisfaction through comprehensive after-sales service. This includes expert maintenance, efficient repair, and valuable upgrade services for a wide range of vibration testing systems.
As a high-tech enterprise specializing in the manufacturing of electrodynamic shakers, hydraulic shakers, power amplifiers, and vibration controllers – and proud to be the first domestic company with in-house R&D and production of these three core components – our products are trusted by leading enterprises, testing laboratories, and universities both domestically and internationally. Our reach extends to Russia, North America, Japan, the Middle East, and beyond.
With over a decade of dedicated effort, we have evolved into a comprehensive technology company integrating R&D, production, sales, and, crucially, service. Our experienced after-sales team is equipped to provide professional maintenance, repair, and upgrade services for various renowned international brands such as LDS (UK), UD (USA), LING (USA), TIRA (Germany), B&K (Denmark), IMV (Japan), SHINKEN (Japan), and KOKUSAI (Japan), as well as domestic brands of vibration shakers, power amplifiers, and vibration controllers.
Our Comprehensive Service Offerings:
We understand the critical role vibration test systems play in your operations. Our services are designed to minimize downtime, maximize equipment lifespan, and ensure optimal performance.
Vibration Shaker Services:
- Armature Maintenance, Repair, and Replacement: Expert care for the core moving component of your shaker, ensuring its integrity and performance.
- Excitation Coil Maintenance, Repair, and Replacement: Addressing issues with the electromagnetic heart of the shaker.
- Wear Part Replacement: Timely replacement of consumable components such as PP pull plates, lower guide wheels, dust boots, fuses, anti-wear hydraulic oil, air hoses, and fan ducts.
- Horizontal Slip Table Maintenance, Repair, and Replacement: Ensuring smooth and accurate horizontal vibration testing.
- Sensor Cable and BNC Cable Replacement: Addressing signal transmission issues with high-quality replacements.
- Head Expander Options: Providing solutions to accommodate larger test specimens.
- Comprehensive Mechanical Maintenance: Overall servicing of the shaker's mechanical components for optimal operation.
Power Amplifier Services (Electrical Aspects):
- Power Amplifier Module Maintenance, Repair, and Replacement: Addressing issues at the component level for efficient power delivery.
- Power Amplifier Control Module Maintenance, Repair, and Replacement: Ensuring the proper functioning of the amplifier's control electronics.
- Comprehensive Electrical Maintenance: Overall servicing of the amplifier's electrical systems for reliable performance.
Vibration Controller Services:
- Channel Bias Calibration and Dust Removal: Maintaining the accuracy and longevity of your controller's input channels.
- Troubleshooting Input, Communication, Output, and Power Faults: Efficient diagnosis and resolution of controller malfunctions.
- Software Feature Additions and Hardware Upgrades/Replacements: Enhancing the capabilities and extending the lifespan of your controller.
Our Commitment to Customer Satisfaction:
Our core principle is to provide the most satisfactory products and services to our valued customers. We are dedicated to troubleshooting equipment failures, replacing faulty components, and offering software upgrades. Furthermore, we emphasize the importance of proactive maintenance. By developing and diligently executing scientific periodic maintenance plans, we play a crucial role in preventing potential issues and ensuring the continuous operation of your vibration test systems. We possess the extensive engineering capabilities for system inspection, maintenance, and rapid fault handling. Leveraging our brand strength and robust technical expertise, we are committed to delivering superior service.
Why Choose Dongguan Precision for Your Service Needs?
- Experienced Professionals: Our after-sales team comprises seasoned technical service professionals with over 20 years of experience in the vibration testing industry, specializing in the maintenance and repair of various brands of vibration test equipment.
- Rapid Response: We understand the urgency of minimizing downtime. We offer online responses within 30 minutes, arrange on-site service within 2 hours, and aim to reach your location within 24 hours.
- Efficient Service Quality: Our service personnel prioritize your production needs, utilizing their extensive experience and scientific methods to quickly diagnose and resolve common failure causes.
Our Service Offerings in Detail:
- Repair Services: When your equipment malfunctions, contact us promptly. We will arrange for a professional technical service engineer to provide online diagnostics within 30 minutes. Once the issue is identified, we will dispatch a technician for on-site repair and component replacement.
- Maintenance and Upkeep Services: We develop scientific periodic maintenance plans, including the regular replacement of wear parts and provide expert guidance on the optimal daily use of your equipment.
- Software Upgrade Services: Stay ahead with our software upgrade and feature enhancement support.
Trust Dongguan Precision to keep your vibration test systems operating at peak performance, ensuring the reliability and accuracy of your testing processes. Contact our service team today to discuss your maintenance, repair, or upgrade needs.
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